Located on Princess O-dori in Sakae, Naka Ward, Nagoya City, Gyoza Neo-Tavern New Kamura Sakae Princess O-dori Branch is a vibrant establishment that reimagines the charm of a traditional Japanese izakaya with modern sensibilities. We offer an exciting array of dishes, including juicy gyoza meticulously handmade every day, half-fried chicken (hanmi-age karaage), and the addictive, all-you-can-eat Moyashida (Moyashijiro) sprouts.

Our lively atmosphere and attentive service, where staff anticipate your needs before your glass is empty, have earned high praise from many customers. Whether you're dropping by alone or enjoying a lively meal with close friends, our entire staff welcomes you with a bright and positive attitude, aiming to ensure you have the best possible time, no matter the occasion.

Now, among those who wish to enjoy a pleasant meal, some may have food allergies and feel anxious when dining out. To ensure all our guests can fully savor the delights of Sakae Machi-Chuka, we would like to elaborate on the crucial communication between customers and our establishment that New Kamura values.

How Customers with Allergies Can Enjoy Sakae Machi-Chuka

I want to eat delicious food, but I'm worried about allergies... For customers facing such concerns, dining out can be a daunting step. Especially with Chinese cuisine, which often uses a variety of ingredients and seasonings, it can be difficult to discern what is included. At New Kamura, we sincerely wish to alleviate these anxieties and allow all our customers to enjoy the flavors and atmosphere of Sakae Machi-Chuka with peace of mind.

Our establishment maintains a high awareness of food safety and strives to make every possible consideration so that each customer can leave with a smile. However, due to the nature of restaurants, it is challenging to completely guarantee the removal of allergens or prevent cross-contamination of specific ingredients. Therefore, with your cooperation, we would like to share a few points to help us all share a pleasant and safe dining experience.

What is crucial is close communication between customers and staff from before your visit until during your meal. By sharing your specific allergy information, we can work together to consider the best options for you and support you in having an enjoyable meal. We will elaborate on these specific methods in the following sections.

Preparation Before Your Visit: Ensuring a More Secure Dining Experience at Sakae Machi-Chuka

One of the most important things for customers with allergies to enjoy dining out is preparation in advance. By confirming information beforehand and relaying it to the restaurant, you can start your Sakae Machi-Chuka experience with peace of mind.

We Recommend Contacting Us by Phone Before Your Visit

• Share specific allergy information: Please accurately and specifically inform us of your or your companion's allergens (e.g., eggs, dairy, wheat, buckwheat, peanuts, shrimp, crab, etc., including the 7 specified raw materials, 21 items equivalent to specified raw materials, and other allergies).
• Communicate the severity of symptoms: If you can inform us of the severity of the allergy, such as whether it causes severe symptoms or relatively mild ones, we can consider more careful countermeasures.
• Consult about desired menu items: Please review our menu in advance. If there are any dishes you wish to eat, consult us about allergies related to those dishes. Feel free to ask about popular items like our daily handmade gyoza or half-fried chicken (hanmi-age karaage).

Please feel free to contact us by phone at +81 52-238-0850. It may be difficult to provide adequate support if you call just before your visit, so we kindly ask you to contact us as early as possible.

General Knowledge Regarding Allergy Management

• What are the 7 specified allergens? These are allergens for which disclosure is mandated by the Food Labeling Act, referring to eggs, dairy, wheat, buckwheat, peanuts, shrimp, and crab, which have the potential to cause particularly severe allergic reactions.
• What are the 21 items equivalent to specified allergens? These are allergens whose disclosure is recommended, referring to 21 items: abalone, squid, salmon roe, orange, cashew nuts, kiwi fruit, beef, walnuts, sesame, salmon, mackerel, soybeans, chicken, banana, pork, Matsutake mushrooms, peaches, yams, apples, gelatin, and almonds.
• Challenges of allergy management in the restaurant industry: It is currently very difficult to completely prevent unintended contamination (cross-contamination) with allergens due to various ingredients being handled in the kitchen and the use of shared cooking utensils and oil. While our establishment will take maximum precautions for our customers, we ask for your understanding on this point.

Communication During Your Visit: Enjoying Sakae Machi-Chuka in Cooperation with Our Staff

Even upon your arrival, continued communication with our staff remains key to enjoying your meal with peace of mind. Amidst Sakae's lively atmosphere, we will attentively address and respond to your concerns.

Please Inform Staff Again When Ordering

• Confirmation upon entry: Upon entering or when being seated, please inform the staff again about your allergies. Even if you contacted us by phone beforehand, reconfirming ensures more reliable information sharing.
• Consultation for specific orders: Please review the menu and, when ordering, ask specific questions such as, Does this dish contain XX? or Can XX be omitted? Feel free to consult us about any concerns regarding our signature dishes, such as gyoza specially paired with different alcoholic beverages (gyoza for beer, gyoza for lemon sour, gyoza for highball), or our seasonal recommendations.
• Consideration of alternatives: Even if a menu item contains allergens, we may be able to suggest alternative ingredients or modify cooking methods where possible. Our staff will discuss your situation with you to help find the best options.

We strive to provide attentive service with bright and positive staff, so that customers feel our restaurant is convenient to visit repeatedly and always a place they are drawn to. Please do not hesitate to discuss your allergy concerns with us.

Tips for Menu Selection and Enjoyment

Chinese cuisine utilizes a diverse range of ingredients and cooking methods. Here are some tips for selecting menu items to help customers with allergies enjoy Sakae Machi-Chuka with peace of mind.

• Be aware of frequently used allergens:
  In Chinese cuisine, wheat (noodles, gyoza wrappers, soy sauce, fried coatings, etc.), eggs (egg dishes, stir-fries, desserts, etc.), soybeans (soy sauce, miso, tofu, etc.), sesame (seasonings, dressed dishes, etc.), and dairy products (some desserts and cream-based dishes) are commonly used. For seafood dishes, caution is also needed for crustaceans like shrimp and crab.
• Choose simpler dishes: Dishes with fewer ingredients and simpler cooking methods tend to have a lower risk of allergen cross-contamination. For example, even for stir-fried vegetables, it's good to inquire about the oil and seasonings used.
• All-you-can-eat Moyashida (Moyashijiro): Our signature all-you-can-eat Moyashida is a popular item with an addictive special sauce. If you have any concerns about side dishes like this, please ask our staff.
• Fried dishes: Fried menu items, such as half-fried chicken (hanmi-age karaage), may use shared frying oil. This means there is a possibility of allergens from coatings of other fried items being mixed in, so please keep this in mind when asking.

It is most important to enjoy your meal within a reasonable scope, considering your own constitution and the severity of your allergies. Please do not hesitate to ask staff about anything unclear and place your order only when you are satisfied. Our goal is for every customer to genuinely feel delicious! and spend their time at New Kamura with a smile.

Creating a Safe Space Together with Our Customers: New Kamura's Initiatives

We aspire for Gyoza Neo-Tavern New Kamura Sakae Princess O-dori Branch to remain a place where all customers feel they want to visit. We are making every possible effort as an establishment to ensure that even customers with allergies can enjoy our dishes and lively atmosphere with peace of mind.

Thorough Staff Training and Information Sharing

• Increased allergy awareness: All staff are diligently trained to possess correct knowledge about allergies and to respond appropriately to customer inquiries. Information shared by customers is securely relayed between kitchen and front-of-house staff to ensure thorough consideration during the cooking process.
• Attentive service: Our pride lies in our attentive service, such as the speedy delivery of our 90-minute all-you-can-drink option and anticipating needs before glasses are empty. We also prioritize creating an atmosphere where customers feel comfortable discussing their allergy concerns.

Awareness of Food Diversity as a Neo-Tavern

Our concept as a Neo-Tavern demonstrates our commitment to preserving traditional merits while incorporating new values to offer our customers. In an era that demands food diversity, we believe that providing safe and delicious meals for customers with allergies is one of its crucial elements.

• A place for everyone to enjoy: Whether you prefer to relax alone at the counter or enjoy a lively conversation with a group, our establishment is used for various occasions. That's why we constantly stay attuned to diverse needs.
• Listening to customer feedback: Customer opinions and requests are invaluable sources of information for us. Please feel free to share your feedback regarding allergy management, as it will help us improve our services in the future.

Our entire staff strives daily to ensure that every customer in Sakae genuinely feels, I'm glad I came to New Kamura.

Practical Steps: A Checklist for Safe and Secure Enjoyment at Sakae Machi-Chuka

This is a practical checklist to help customers with allergies enjoy a more secure and pleasant time at Gyoza Neo-Tavern New Kamura Sakae Princess O-dori Branch. Please make use of it before your visit.

1. Consult by phone before visiting
   • Do you have specific knowledge of your or your companion's allergens?
   • Did you call (+81 52-238-0850) in advance to convey your allergy details and the severity of symptoms?
   • Did you communicate any allergy-related questions about the menu items you wish to eat?
   • Did you call avoiding peak hours to ensure enough time to listen to explanations from the staff?
2. Inform staff upon arrival
   • Upon entry or seating, did you re-inform staff about your allergies?
   • If you contacted us in advance, did you also mention that?
3. Actively ask questions about unclear menu items
   • When ordering, did you ask staff about allergens in the menu items you are concerned about?
   • Did you confirm, to the extent possible, the cooking methods and seasonings used?
   • Did you discuss the possibility of alternative menus or cooking modifications?
4. Enjoy your meal within reasonable limits
   • Did you avoid high-risk menu items, considering your physical condition and allergy severity?
   • If you felt even a little uneasy, did you choose safe options instead of ordering unnecessarily?
   • If there were any unclear points about the served dishes, did you immediately confirm with the staff?
5. Express gratitude and feedback
   • Did you express your gratitude to the staff who assisted you?
   • Did you provide honest opinions and requests regarding allergy management for future service improvement?

We hope this checklist will be helpful for customers to truly enjoy their time at Sakae Machi-Chuka. We constantly strive to provide the best possible experience for our customers.

Summary: Fully Enjoy New Kamura's Flavors and Atmosphere in Sakae

Located on Princess O-dori in Sakae, Naka Ward, Nagoya City, Gyoza Neo-Tavern New Kamura Sakae Princess O-dori Branch welcomes customers with appealing dishes and a lively space, featuring our proud gyoza meticulously handmade daily, half-fried chicken (hanmi-age karaage), and all-you-can-eat Moyashida sprouts.

At our establishment, which proposes new ways to enjoy Sakae Machi-Chuka, we wish for customers with allergies to also have a fun and worry-free time. To achieve this, preparation before your visit and close communication with our staff during your visit are of utmost importance.

Please do not hesitate to contact us by phone (+81 52-238-0850) or speak to our staff upon your arrival for any allergy concerns. Our bright and positive staff will earnestly address each customer's situation and provide all possible assistance.

Our motto is to provide the best dining experience in a lively and warm atmosphere that makes customers want to return again and again. Whether you're dropping by alone or visiting with friends and family in a group, please enjoy delicious food and enjoyable drinks with peace of mind. We sincerely look forward to your visit.